Terms and conditions

TERMS AND CONDITIONS

General Conditions for using the website "____(name of the company website will be mentioned)_________"

Thank you for your interest in our company, website, services and/or products.

Please read carefully this document, hereinafter referred to as "This document", "Contract" , "Terms" together with the documents mentioned therein.

This document represents the conditions for using the website _______(name of the company's website will be mentioned)____________ (hereinafter referred to as the "site") and placing orders for products and services through the site.

By browsing our site or placing an order you agree to the Terms and Conditions described below. This document represents a legal agreement – ​​a contract between you and us.

Please also read the Privacy Policy (which can be found here _______(insert link to the company's website section)_________) and the Cookie Policy (which can be found here _______(insert link to the company's website section)_________) before browsing the site or placing an order. If you do not agree to these Terms or the Policies indicated above, please do not use the site.

The "Terms and Conditions" section represents the way in which _______(name of the company will be mentioned)_________ operates and helps define your relationship with our site when you interact with our services and includes the rules that will regulate the relationship between you, as a Customer, and us, as a Seller, as well as the conditions of use of the ______(name of the company's website will be mentioned)_________ website by potential visitors or customers.

The "Terms and Conditions" document is drawn up in accordance with the mandatory provisions stipulated by the applicable legislation, namely Law No. 365/2002 on electronic commerce and GEO No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts.

  1. Introduction. Definition of terms used
  2. Online sales policy
  3. Ordering products and services
  4. Price of services and products, billing and payment
  5. Stocks
  6. The Customer's right of withdrawal in the case of the sale of digital/electronic products
  7. Return policy
  8. Work schedule, deliveries, deadlines
  9. Buyer's Obligations
  10. Seller's Obligations
  11. GUARANTEES
  12. Intellectual property rights
  13. Seller's Liability, Limitations and Exclusions
  14. Acceptance of conditions and liability of the user or customer
  15. Complaints and complaints
  16. Personal data/Privacy policy
  17. Force majeure

18. Notifications

  1. Applicable law and dispute resolution
  2. Specific clauses
  3. Document changes/additions/updates

 

 

  1. Introduction. Definition of terms used

1.1. Who are we?

Below you will find our identification data:

Name

Headquarters

Trade Register Number

Unique Identification Code (CUI)

E-mail

Phone

In this document we will refer to ourselves using the official name mentioned above or under the brand name "____(mention the name by which the company is known - this may even be the name of the company)______", as "Seller", "Provider", "Company", "Organization".

We are a company that offers products and services through the website ______(name of the company's website will be mentioned)_______ and its subdomains or affiliated websites (hereinafter collectively referred to as the "Site"), other tools made available to the Buyer for accessing the services, as well as through all media profiles/pages associated with this brand.

1.2. Definition of the terms used

The Seller or Provider - represents the company ______(name of the company will be mentioned)______, as we have previously introduced ourselves.

Customer/Buyer – represents any natural person, at least 18 years of age, with full legal capacity or any person/legal entity, who creates or not an Account on the Site and places an Order online. Customer/Buyer also means a legal person who places an Order through a natural person on its behalf. Adults who authorize minors to use the Site are responsible for their entire behavior on the Site and for all actions that minors may take.

Products or services - represent any goods/products or services that are offered to the Customer/Buyer for purchase, for a fee, through the website _____(the name of the company's website will be mentioned)______.

Contract – represents the remote agreement (without simultaneous physical presence) entered into between the Seller and the Client, regarding the sale/purchase of one or more Products or Services on the site, by placing an Order by the Client and its acceptance by the Seller, in compliance with the legal provisions and the terms and conditions for online sales/e-commerce. The contract is concluded, as a rule, in Romanian.

Account – represents a unique interface of our site that involves personalizing a section of the site by entering an email address and a password, a section that contains various information about the Client.

Order - represents the commitment expressed through the site by the Customer to purchase one or more Products, under the conditions provided for in this document and/or agreed with the Seller through a means of distance communication.

User – any person who has created an account on the site.

Visitor – any person who accesses the website.

Website – means our website ______(name of the company website will be mentioned)_______, as well as any section or subpage thereof.

The other terms used in this document have the meaning given by the applicable legal provisions.

  1. Online sales policy

2.1. Any potential Customer acting with a legitimate purpose and intending to purchase one or more Products from us, in compliance with these terms and conditions, is allowed access to the website ______(name of the company's website will be mentioned)_______ in order to place an Order.

2.2. The Customer declares that he accepts and agrees with the form of remote communication (e.g. by telephone or e-mail) through which we carry out our operations in the case of using the site and, where applicable, registering an Order.

2.3. If there are errors in relation to the price or any other details of the Products and you have placed an order, we will inform you by e-mail or by another agreed means of communication, as soon as possible about such error.

2.4. When there is a promotion or campaign of any type in progress, the Products that are the subject of sale within it will be subject to the terms and conditions applicable to that campaign or promotion, which we will inform you of.

2.5. All promotions or campaigns presented on the site are valid for the stated duration, and if no duration is indicated for the promotions, they will be valid within the limits of available stocks/spaces or for the duration that we consider appropriate to achieve our objectives.

2.6. We do not guarantee the availability of all Products at all times and we reserve the right to discontinue the sale of a product at any time.

2.7. Any questions or concerns can be addressed with confidence to the e-mail address: ______(the e-mail address of the company/society will be mentioned)_______ or by filling out the contact form, and we guarantee a response as soon as possible.

  1. Ordering products and services

3.1. The customer expresses his/her agreement to enter into a bilateral contractual relationship with us - the _____(company name will be mentioned)______ team, by placing an online order, which may contain one or more of the products or services offered on our website.

3.2. Any natural person (over 18 years of age) or legal entity can place an order from the Customer Account menu, which will facilitate interaction with us and may bring you benefits (exclusive promotions, discounts, bonuses, etc.).

3.3. Adding a product to the shopping cart does not constitute its reservation, and an order will be considered valid and completed after completing all the steps in the Order Completion menu and only after confirming the full payment of the price of the products or services you have opted for. By completing the Order, you confirm to us that all the data you have provided to us are correct, complete and true at the date of placing the Order and you explicitly acknowledge that the respective Order implies your firm obligation to pay the "total payment amount". Any other method of the purchase procedure will not lead to the conclusion of a valid, correlative contract, we will not be obliged to deliver the respective product or service.

3.4. We inform you that we cannot estimate the time required to complete and provide products and/or services that require additional information from you or that involve customization of products/services already available.

3.5. The Order will be considered accepted by us at the latest upon physical delivery or electronic provision of the ordered Products, and in the case of an order not accepted but paid, we will return the transferred amounts to you. The notification received by e-mail after placing the Order, regarding the receipt of the respective Order, has an informational role and does not represent acceptance of the Order by us.

3.6. The Customer undertakes not to market/resell or distribute the products purchased through the site, the Products being intended for personal use, and for the situation of professional use there is the possibility of presenting the Customer with a personalized licensing offer.

3.7. The Customer is directly and fully liable for the violation of the provisions set forth above, and in this case the Seller reserves the right to request from the Customer the difference in amount for each Product that he forwarded, regardless of whether he partially modified it or not, and this right does not exclude the possibility for the Seller to fully recover the damage suffered, by any means recognized by law, including by contacting the respective persons where we find the documents to request information regarding the purchase of the Products.

3.8. The Seller/Provider may cancel an Order placed with a concurrent or subsequent notification (such cancellation shall not incur any liability on our part) in the following cases:

  1. a) the transaction is not accepted by the card issuing bank (the bank that issued the card does not accept the Transaction, in the case of online payment);
  2. b) the card processor with which the seller collaborates does not validate or invalidates the Transaction (for example, either because there are insufficient funds or for other reasons, according to the processor's policy);
  3. c) the Payment is not completed within the time limit indicated in the proforma invoice, in the case of payment by bank transfer/internet banking;
  4. d) the data provided by the User/Client when accessing the Platform is incomplete or incorrect;
  5. e) the user/customer does not confirm the Order when contacted by the seller for this purpose;
  6. f) the seller reasonably believes that by accessing the Platform and placing the Order the user/customer is pursuing an illicit purpose or one that may cause any kind of damage to the Seller/Company, its Affiliates or Partners;
  7. g) any of the terms and conditions of this document have not been complied with.

  1. Price of services and products, billing and payment

4.1. The prices of the Products displayed on the site or communicated to the Customer are expressed in Lei and may or may not include VAT according to the legislation in force, as they will be displayed on the site and are considered valid prices for the Products displayed on the site or communicated to the Customer at the time of completing an Order.

4.2. The Seller may update the prices of the Products, and such update will replace any previously displayed prices for such Products.

4.3. Prices do not include delivery costs unless expressly specified or offered as a bonus for large orders.

4.4. If the price is not displayed, the Customer will have the opportunity to request a quote and an operator will communicate the price as soon as possible.

4.5. The price of the ordered product is the one displayed on the date the order is placed.

4.6. The price printed on the invoice is the same as that sent by the operators at the time of order confirmation.

4.7. Payment methods are available on the order placement page.

4.8. Based on the information held by the Seller and that provided by the Buyer, an invoice will be issued for the delivered goods. At the same time, the package will be accompanied by the documentation required by law for the ordered product(s), as appropriate: certificate/declaration of conformity, warranty certificate, instructions for use, etc.

4.9. The Seller will issue the invoice for the purchased products or services based on the identification data that the Customer will communicate, and the invoice will be delivered together with the ordered products or services, to the Customer's e-mail or in the Customer Account, it being valid in this format and even without a stamp or signature from the issuer.

4.10. No additional fees will be applicable for card payments, and the Seller is not responsible for any other costs incurred by the Customer in addition to the price of the purchased Product, including, but not limited to, bank transfer or currency conversion fees applied by the bank issuing the Customer's card, if the card's issuing currency differs from the currency in which the sale is made.

4.11. The Customer will be fully liable for any payment made in error, and in these situations the Seller will analyze the situation and decide promptly whether or not the amounts of money already paid can be returned, the Customer being solely liable for these payments.

  1. Stocks

5.1. The products are available in stock, but the seller cannot guarantee the availability of the posted products.

5.2. Customers are correctly informed, according to the terms and conditions, of the availability of the ordered products before confirming delivery and communication errors in this regard may rarely occur.

  1. The Customer's right of withdrawal in the case of the sale of digital/electronic products

6.1. In the case of the sale of digital/electronic products, the Customer understands and accepts that the Products and Services sold on the _____________ website are exempt from the right of withdrawal from the contract, in accordance with the legislation in force, as it concerns the provision of digital content that is not delivered on a material support, and the provision began with the express prior consent of the Customer, and the amounts paid for a product, good or service on our website will not be refundable.

6.2. The seller may decide, in exceptional cases and solely at its discretion, to refund certain amounts (total or partial) depending on certain particular cases, according to our commercial policy.

 

  1. Return policy

7.1. According to GEO no. 34/2014, the Customer/Consumer has the right to withdraw from this contract within 14 (fourteen) days, without specifying the reasons and without incurring penalties.

7.2. The withdrawal period expires after (fourteen) 14 days and is calculated from the day on which the Customer/Consumer or a third party, other than the carrier, indicated by the Customer/Consumer, takes physical possession of the products.

7.3. To exercise the right of withdrawal, the Customer/Consumer must inform the Seller of his/her decision to withdraw from this contract by an unequivocal statement, for example, a letter sent by post, fax or e-mail. The Seller's contact details are as follows:

Company name: __________________________________________

Address: Locality ____________, str. ______________, no. ______, bl. _______, sc. ______, et. _______, ap. _____, county ________.

Email: ___________________________________________________

Phone: ___________________________________________________

7.4. For this purpose, the Client/Consumer may use the withdrawal form attached in Annex no. 1, but its use is not mandatory.

7.5. In order to comply with the withdrawal deadline, it is sufficient for the Client/Consumer to send the communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

7.6. In the event of the Customer/Consumer's withdrawal, the Seller shall reimburse any amount [1] received from the Customer/Consumer, with the exception of the additional costs resulting from the Customer/Consumer's choice of a delivery method other than the cheapest standard delivery type offered by the Seller, without undue delay and, in any event, not later than 14 (fourteen) days from the date on which the Seller is informed of the Customer/Consumer's decision to withdraw from this contract.

7.7. Additional costs represent any costs (transportation, delivery, reduction in the value of the products resulting from manipulations, other than those necessary to determine the nature of the qualities and functioning of the products, postal charges or any other nature) to be borne by the Customer/Consumer upon exercising the right of withdrawal.

7.8. The costs related to the courier service, if the respective order did not benefit from free shipping, are not refundable [2] .

7.9. Standard delivery is considered to be the delivery offered free of charge by the _____(mention the name of the courier company with which the Seller currently works)______ fleet for orders greater than _______________ Lei.

7.10. The refund will be made using the same payment method as the one used for the initial transaction, unless the Customer/Consumer has expressly agreed to another refund method and no fees will be charged as a result of such a refund.

7.11. The refund may be postponed until the date on which the Seller receives the products back or until the Customer/Consumer provides proof of having sent the products back, whichever is the earliest.

7.12. The conditions of the right of withdrawal apply only to individual customers/consumers, defined by the provisions of GEO no. 34/2014 (art. 2 point 1).

7.13. The Customer/Consumer will bear the direct cost of returning the products and is responsible for the integrity of the product until it enters the store's possession.

7.14. The Customer/Consumer is directly responsible for any diminished value of the products resulting from manipulations other than those necessary to determine the nature, qualities and functioning of the products.

7.15. At the request and with the consent of the Customer/Consumer, the Seller may recommend to the Buyer the purchase of another product of a quality and at a price equivalent to those requested in the first order.

7.16. The original order will be canceled on the date of confirmation of the order of the product(s) replacing the original product.

7.17. Products that: cannot be returned.

  • were the subject of a special order;
  • were distinctly personalized at the consumer's request;
  • were made according to the Customer/Consumer's specifications (for example: tinting the product in the color desired by the Customer/Consumer);
  • shows signs of impact, damage, wear;
  • have been unsealed and no longer have the original packaging intact, with all accessories and label intact;
  • are put by any means in a condition unsuitable for resale.
  • products that may deteriorate or expire quickly.
  • sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the buyer (example: underwear)
  • products that are inseparably mixed with other elements

7.18. The seller will bear the return costs if they are attributable to him (for example, the products received do not correspond to the order, are other than those requested by sending it, etc.).

7.19. For other information related to product returns, please contact us via the contact form or at the e-mail address: ____________________________.

7.20. These provisions are supplemented by Law no. 365/2002 on electronic commerce, republished and amended, and by GEO no. 34/2014 on consumer rights in contracts concluded with professionals.

  1. Work schedule, deliveries, deadlines

8.1. An order can be placed at any time, but the processing period is Monday to Friday between 8:00 AM and 4:00 PM, excluding public holidays.

8.2. Products available on the website/online store can be delivered by courier, in the specified area.

8.3. The delivery time for products is 48 - 72 hours from the moment of delivery confirmation.

8.4. Physical deliveries are made door to door , by express courier - an outsourced service, therefore independent of the seller.

8.5. There may be delays in the delivery time established at the time of order confirmation, and in this case the seller assumes no liability on behalf of the courier companies.

8.5. The seller assumes responsibility for the delivery of the products ordered by the buyer. The risk of loss of the goods is transferred to the buyer at the time of actual delivery of the goods.

8.6. Delivery of digital/electronic Products or Services will be made exclusively in electronic format by providing a code, download link or other method that we make available and which we will communicate to you by email/in your Customer Account. Delivery will be made after full payment for the Products.

 

  1. Buyer's obligations:
  • to provide real, correct and current information about its entity when requested, otherwise orders may be refused;
  • to accept the resolution of any problems within 30 (thirty) days from the date of their notification via an e-mail addressed to the seller;
  • to accept the seller's Terms and Conditions upon placing orders and to pay for the products and/or services through the methods made available at the time of submitting the order.

  1. Seller's obligations:
  • to make professional information about its products and services available to users free of charge.

The content published in the virtual store is for guidance only. The product characteristics and related technical documentation displayed on the site are provided by the manufacturers and suppliers.

Product images are displayed for presentation purposes, but depending on the batch in which they were manufactured, the actual appearance of the product may differ.

  • to contact customers to confirm orders, by email or telephone;
  • to deliver the products within 30 (thirty) days of delivery confirmation, if they are in stock;
  • to use personal data collected from customers/users in accordance with the "Privacy Policy" and "Cookies Policy" sections, which can also be found on the seller's company website.

  1. GUARANTEES

1.1. In accordance with the legal provisions in force, the Customer declares that he understands and agrees that in the case of electronic/digital products that require immediate access, he will not benefit from a legal guarantee.

11.2. The seller guarantees that the delivered products are original, sealed (in the form in which they come from the partners) and accompanied by a tax invoice, receipt (issued by the administrator/seller or courier company) and, where applicable, a warranty certificate (for products requiring a warranty).

11.3. The seller declares on its own responsibility, in accordance with the provisions of art. 5 of GD no. 1022/2002 regarding the regime of products that may endanger life and health, occupational safety and environmental protection, that the delivered products do not endanger life, health, occupational safety, do not produce a negative impact on the environment and are in accordance with: EC Directives 67/549/EEC and 1999/45/EC (subject to compliance with the handling, transport and storage according to the Technical Data Sheets and Safety Data Sheets issued by the supplier and available in original at the company's headquarters and on the website ______(the name of the company's website will be mentioned)________ in the specific section of the products in question).

11.4. The quality of the products sold is guaranteed for the period indicated on the packaging, provided that the storage and transportation requirements are complied with.

11.5. For any complaint or notification, please contact us at the e-mail address: __________________________________________________.

  1. Intellectual property rights

12.1. All copyrights on the products on the site belong to ____(name of the company)______, known under the trade name ______(name by which the company is known will be mentioned - this may even be the name of the company)___________.

12.2. The Client is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content in any context other than the original one intended by _____(name of the company)______, include any content outside the package, remove the signs signifying the copyright of ____(name of the company)_______ on the package as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the package, except with the express written consent of _____(name of the company)_________, the latter reserving the right to recover any kind of damage caused (direct, indirect, present and future) by any means made available by the legal provisions.

12.3. The Client understands that there may be situations in which ______(name of the company will be mentioned)_________ does not hold ownership rights or some intellectual, industrial or commercial property rights regarding certain files, pictures, materials, etc. published on the site, benefiting only from a right to use them, and regardless of the situation, the Client is not allowed to market, redistribute or reproduce these materials, nor to decompile or modify their structure, without the prior consent of _____(name of the company will be mentioned)_________.

  1. Seller's Liability, Limitations and Exclusions

13.1. The Seller is not liable in the event that the Customer provides incorrect or incomplete information or data, the Customer being solely responsible for the accuracy of this information, and in this regard the Customer declares that he agrees and understands that a large part of the functions of our site are automated and the final result depends exclusively on the information that he provides to the Seller or enters into the system.

13.2. The maximum liability limit of _____(name of company to be mentioned)_______, as well as its directors, administrators, employees, subcontractors and affiliates towards Clients for damages of any nature shall be the maximum amount actually paid by the Client to _____(name of company to be mentioned)_________.

13.3. The Seller does not assume liability for:

  1. a) loss of data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exceptional or punitive damages arising out of or in connection with the materials or services provided by _____(name of company to be mentioned)_______, even if the Customer has been advised of the possibility of such damages and without prejudice to the essential purpose of any limited remedy;
  2. b) the Client's decisions as a result of messages promoted by a partner or affiliate or the decisions the Client makes as a result of information found on the site, regardless of whether they are written by recognized experts in their field or not;
  3. c) any changes it will make regarding the provision of the services, including a total or partial interruption of the provision of the services (or certain functions of the services);
  4. d) the absence or incomplete provision by the Client of information that can be verified;
  5. e) the Client's inability to keep his login data (username, password or other credentials) secure and confidential.
  6. f) damage to any device or digital content belonging to the Customer caused by the lack of proper implementation of the necessary security measures, by accessing the materials and information that the Seller delivers in the form of digital content or of any other type.
  7. g) any other additional costs will apply to the Customer, including mobile telephony costs (such as mobile internet costs) or internet costs from the location from which they access the site or other related costs.

  1. Acceptance of conditions and liability of the user or customer

The User or Client declares that he/she understands and agrees that it is prohibited to use the website ______(name of the company's website)_______ in the following ways or for the following purposes:

  1. a) in violation of the Terms and Conditions of this document;
  2. b) in violation, in any way, of the applicable legal provisions or in ways that may lead to the violation, in any way, of the applicable legal provisions;
  3. c) to disseminate false or misleading information or to propagate disinformation, incitement to hatred or the like;
  4. d) in any way by which actions are taken on behalf of another person, especially by using false names, false email addresses, false phone numbers, etc.
  5. e) for defamation of other persons, for making insults, accusations or offensive statements about any other person;
  6. f) for promoting or concealing illegal or immoral activities;
  7. g) to reproduce, in any way, the interface of the site, in order to mislead our users, customers or potential customers;
  8. h) to gain unauthorized access to data that our visitors or customers have voluntarily provided to us;
  9. i) to introduce malicious programs or lines of code into the system;
  10. j) to request illegal information, products or services or to request information to cover up an illegal activity;
  11. l) to gain access to various sections or subsections of the site or to the products or services offered by us using illegal procedures;
  12. m) to obtain products or services for the purpose of resale (except for the Policies regarding the processing of personal data generated through the TOOL).

  1. Complaints and complaints

15.1. Users and/or Customers of the ____(name of the company's website)_______ website can generally contact us at the e-mail address or via the form in the "Contact" section for any questions, problems, complaints or complaints regarding the Products or Services, including to identify and correct any errors that occur when entering data.

15.2. Complaints thus received will be resolved by us within a maximum of 30 (thirty) calendar days from their receipt.

  1. Personal data/Privacy policy

By using the Platform, the Client understands and agrees to transmit personal data to the Seller, which data will be processed in accordance with and for the purposes set out in the Privacy Policy, which supplements these Terms and Conditions.

  1. Force majeure

17.1. Neither the Seller nor the Customer shall be liable for the failure to perform on time or/and for the improper performance, in whole or in part, of any obligation under this contract, if the failure to perform or improper performance of the respective obligation was caused by force majeure, as defined by law [3] .

17.2. The party invoking force majeure is obliged to notify the other party, within 15 (fifteen) calendar days, of the occurrence of the event and to take all possible measures to limit its consequences.

17.3. If, within 15 (fifteen) calendar days from its occurrence, the respective event does not cease, the parties have the right to notify the full termination of this contract, without any of them claiming damages.

18. Notifications

18.1. The User agrees that all communications made under this document shall take place via electronic mail to the address communicated by him on the site, consenting that such communication is valid by simple proof from the Seller/Provider regarding the sending of the communication. The Provider has the right to use other methods of transmission (by mail, courier or through bailiffs) of its communications to the User.

18.2. The Parties agree that all communications related to this Contract will be made to the following addresses:

  • For the User – to the e-mail address mentioned in via the Platform;
  • For the Seller – to the following electronic address: ______(the seller/company's e-mail address will be mentioned)_________ .

  1. Applicable law and dispute resolution

19.1. This document represents a legal contract concluded remotely, accepted by simply checking it and is subject to Romanian law.

19.2. If it is not possible to resolve disputes amicably, the parties will address the competent courts according to the law.

  1. Specific clauses

20.1. Our obligation is not an obligation of result, but one of diligence, which means that we will do everything we can to deliver the Products or Services, but we cannot guarantee their performance, and the Customer expressly agrees to this.

20.2. The Seller/Provider does not assume responsibility for accessing the links found on the site and does not guarantee that the platform is free of bugs or viruses and is not liable for any temporary, partial or total interruptions of the platform, and this does not entitle the Client/Consumer to compensation.

20.4. The language in which the contract is concluded is Romanian.

  1. Document changes/additions/updates

The Seller reserves the right to modify the Terms and Conditions of the website at any time and without prior notice. By accessing the Seller's (company's) website, users/customers will find the most recent version of the Terms and Conditions.

ANNEX NO. 1

WITHDRAWAL FORM FROM THE CONTRACT

By,

____________(seller's name/designation will be mentioned)_______

____________(seller's address will be mentioned)________________

Email: _____(seller's email will be mentioned)_______________

Telephone: ____(seller's telephone number will be mentioned)__________

The undersigned __________________, residing in _____________, identified by ID number ____ series, no. ____, issued on ______ by _______ and CNP ____________, hereby inform you of my/our intention to withdraw from the contract relating to the online sale of the following products: _____________(describe the products/services)_________________________________________________________.

The products/services were ordered on __________ and received on ______________.

Invoice No.:________________________________________________

_________the name of the consumer(s) will be mentioned_______

________the address of the consumer(s) will be mentioned________

* The signature of the consumer(s) is only required if the notification is sent in paper format.

Date __________________

[1] Please adapt this section to the reality of your business. If you are not refunding the full amount, for clear and valid reasons (for example, the shipping of the initial delivery was not free and upon return you only refund the cost of the product, not the shipping), please specify this. These are business decisions but it is very important to write them as clearly as possible in the return policy (i.e. “case of withdrawal of the Customer/Consumer”).

[2] This article is about your decision whether or not to reimburse shipping costs.

[3] Art. 1351 paragraph (2) Civil Code: "Force majeure is any external, unpredictable, absolutely invincible and inevitable event".